Customer Tells Call Center Employee Their Nickname Is Forbidden

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mattstaff
Mar 26, 2021 2:00 PM EDT

Anyone who has ever grinded through the exhausting state of existence that can be working a job at a call center has likely fielded their fair, infuriating share of terribly entitled and delusional customers. This customer sounds like they're on a level of their own. They had the nerve to get totally nasty toward a call center employee over the employee's elected professional nickname. Like, what? It seems like some people really just need to have a fight with someone over something no matter what. For some more call center drama check out this story where a call center wouldn't give an employee a raise, and then a malicious compliance ensued. 

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  • 01
    Font - r/talesfromcallcenters + Join u/WriterFighter201 · 20d You are not allowed to use the letter Q! M Over the years I spent handling escalated (supervisor) calls, there were a number of callers whose reasons for asking for a supervisor really made want to ask "don't you have something better to do?" This was one of those calls.
    via u/WriterFighter201
  • 02
    Font - In the call center we were allowed to go by whatever name we wanted, within reason. It could be our full name, a nickname, middle name, or just another name completely, as long as we went by the same name on every call. We couldn't go by something outlandish, like "Captain Lightning-pants" or whatever, but to my knowledge no one every tried to. One of my coworkers went by Q. Just the letter Q, which was a (very) shortened version of her name. Everyone knew her as Q: her friends, coworkers
    via u/WriterFighter201
  • 03
    Font - This customer very angrily, bordering on full-out screaming, told me that she is not allowed to go by Q if that's not her name. I explained that she preferred to go by Q instead of her full name on the phones, and that even her coworkers and friends called her that too. I tried to set the caller's mind at ease, explaining that if a customer were to reference Q we would know who it was, and that if someone didn't know who Q was personally, they'd see her name in the notes and know who hand
    via u/WriterFighter201
  • 04
    Font - "No, no, no," she interrupted me as I finished explaining all of that. "Just using Q is completely unacceptable. If I write in, nobody knows who Q is, it isn't a name, it's just a letter, she can't go by a letter; a letter isn't a name! That's not her real name and that means she lied to me, she's a liar and that isn't right! She needs to give her real name or work somewhere else!" She was taking this name thing way too seriously, so I decided to explain it to her another way:
    via u/WriterFighter201
  • 05
    Font - "I go by Danny, which isn't my actual name, it's a nickname, my name is Daniel. I never provide my last name and there are at least a dozen Dannys, Dans, or Daniels at my location, let alone across the entire company, so just saying you talked to Danny isn't enough of an identifier either, which is why, as I said before, everything is tracked in our systems including the person's name that handled the account, what date they handled it, and what they did on the account. If the problem is
    via u/WriterFighter201
  • 06
    Font - "That's not the same," she shouted, getting angrier. "Danny is a normal nickname, Q is not an acceptable nickname!" "Ma'am," I said, exasperated at this pointless conversation. "You are not able to judge what is and is not acceptable for one of our representatives to go by. I've noted your feedback, however we have deemed Q is an acceptable nickname, and she will continue to go by Q." She tried to continue arguing, but I was done with wasting anymore time and the next time she paused I sa
    via u/WriterFighter201

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customer service FAIL cringe Awkward ridiculous entitled Reddit
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